Contact CodeRouter

Every enquiry below reaches the same inbox: support@coderouter.io. Naming the category in your subject line gets it to the right place faster.

Support and technical issues

Routing behaviour, integration problems, unexpected model selection, API errors.

Before writing, it is worth checking the LLM API error reference — it is indexed by exact error string and covers the errors we see most often.

Billing and account

Invoices, plan changes, top-ups, cancellation, refund requests.

Payments are processed by Stripe and subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled case by case — see the terms.

Security disclosure

If you believe you have found a vulnerability, email us before disclosing it publicly.

Please include reproduction steps and do not include live credentials in the report.

Press and partnerships

Media enquiries, integration partnerships, and questions about how routing decisions are made.

What to include in a routing report

Routing issues are much faster to diagnose with these four things. Without them the first reply is usually a request for them.

Other channels